This practical, application-focused workshop uses the DISC framework to help participants communicate more effectively, manage stakeholders with greater intention, and build stronger working relationships.

The programme is designed with two audience tracks:

• Professional Track – focuses on understanding personality differences and applying DISC directly to communication, collaboration, and stakeholder interactions.
• Leadership Track – uses DISC as a behind-the-scenes framework to develop influence, credibility, and stakeholder alignment, without over-emphasising personality labels.

Both tracks emphasise real workplace application, helping participants adapt communication styles, reduce friction, and improve outcomes in meetings, emails, and high-stakes conversations.

Course Outline 

Module 1: Communication, Behaviour & Impact at Work

• Why communication breaks down despite good intentions
  
• How behavioural differences affect communication and decisions
  

Professional Track:

• Overview of DISC styles and how they show up at work
  
• Understanding one’s own default style and impact
  

Leadership Track:

• Intent vs impact in leadership communication
  
• How leaders unintentionally create resistance
  

Module 2: Understanding Communication Impact

• How different people interpret messages differently
  
• Common misreads and blind spots in communication
  

Professional Track:

• How each DISC style communicates under normal and pressured situations
  
• How your communication style may be perceived by others
  

Leadership Track:

• Reading people and situations more accurately
  
• Understanding what different stakeholders care about
  

Module 3: Adapting Communication for Influence

• Why one-size-fits-all communication does not work
  
• Adapting tone, structure, and delivery without losing clarity
  

Professional Track:

• Recognising DISC styles through behaviour and language
  
• Adapting communication in meetings, emails, and sensitive conversations
  

Leadership Track:

• Matching communication to stakeholder priorities
  
• Saying the same message differently while maintaining authority
  

Module 4: Stakeholder Management in Practice

• Managing expectations, priorities, and resistance
  

Professional Track:

• Managing up, across, and with external stakeholders
  
• Handling objections and differing working styles
  

Leadership Track:

• Influencing without formal authority
  
• Aligning senior and cross-functional stakeholders

Module 5: Building Trust & Working Relationships

• How trust is built—or eroded—through everyday interactions
  

Professional Track:

• Building rapport across personality differences
  
• Giving and receiving feedback effectively
  

Leadership Track:

• Sustaining credibility and trust over time
  
• Navigating difficult conversations and relationship repair

Why This Workshop Works

• Focuses on application, not personality labels
  
• Uses DISC as a practical tool, not a theoretical model
  
• Aligns communication directly with stakeholder outcomes
  
• Respects participants’ experience while challenging blind spots
  
• Provides immediate, usable strategies for real workplace situations