Giving feedback that inspires is one of the most powerful skills a leader can master.

Yet, many find it difficult to give feedback without sounding critical – or to receive it without becoming defensive.

This one-day workshop equips participants with the skills to receive feedback calmly and constructively, and to give feedback with clarity, empathy, and confidence using the F.L.O.W. Feedback Framework. 

Through guided reflection, discussion, and real-world practice, participants learn to turn everyday and difficult feedback conversations into opportunities for growth, alignment, and sustained performance.

Module 1: Foundations of Effective Feedback

• Why feedback triggers emotional reactions
  
• Common mistakes when giving and receiving feedback
  
• Feedback as a leadership and performance skill
  
• Introduction to the F.L.O.W. Feedback Framework

Module 2: Receiving Feedback Well

• Managing emotional reactions and defensiveness
  
• Listening without interrupting, justifying, or shutting down
  
• Clarifying feedback without escalating tension
  
• Turning criticism into insight and learning

Module 3: Giving Feedback with Clarity and Empathy

• Setting the right tone and intent before feedback
  
• Communicating feedback clearly without sounding critical
  
• Using empathy to keep feedback constructive
  
• Making feedback a two-way conversation

Module 4: Navigating Resistance and Driving Growth

• Handling pushback, silence, or emotional responses
  
• Staying calm and professional in difficult conversations
  
• Turning feedback into clear next steps and accountability
  
• Following up to reinforce progress and trust

Why This Workshop Works

• Balanced approach: Focuses equally on receiving and giving feedback—skills that must work together
  
• Framework-driven: Uses the F.L.O.W. model to provide structure, consistency, and recall
  
• Emotion-aware: Addresses defensiveness, resistance, and emotional responses directly
  
• Practical and relevant: Grounded in real workplace conversations, not scripts
  
• Immediately applicable: Tools and language participants can use immediately at work